PROP HITCH

Copperhead Ag Products Return Policy

Effective Date: November 10, 2023

Policy Overview

Copperhead Ag Products (hereinafter referred to as "Copperhead") is dedicated to providing top-quality agricultural equipment to our valued Vendors and Customers. This return policy outlines the procedures for returning Copperhead Ag Equipment and sets forth the guidelines to ensure a smooth and efficient return process.

1. Return Authorization (RMA) Requirement:

1.1 To initiate a return, Vendors and Customers must obtain a Return Merchandise Authorization (RMA) number from Copperhead. RMA numbers can be obtained by contacting our Customer Support team at shipping@copperheadag.com, by calling 855-876-7440 or 605-528-3333.

1.2 RMA requests must include the following information:
- Vendor's or Customer's name and contact information
- Invoice or Packing List number
- Detailed description of the equipment being returned - Reason for return

1.3 The issuance of an RMA number by Copperhead is not an automatic approval of the return. All RMA requests are subject to approval as per the guidelines outlined in this policy. If return is not received within 30 days from issuance of RMA, Vendor or Customer is required to obtain a new RMA.

2. Approval Process:

2.1 RMA requests will be reviewed by Copperhead's Returns Department.

2.2 Returns may be approved or denied based on the following criteria:
- Whether the equipment is within the specified return window (see section 3).
- Whether the equipment is in new, unused, and resalable condition.
- Whether the reason for return falls under the acceptable return reasons outlined in this policy (see section 4).
- Whether the equipment is covered by any applicable warranties.

2.3 Copperhead will communicate the approval or denial of the RMA request to the Vendor or Customer within [Insert Number] business days from the receipt of the request.

3. Return Window:

3.1 Equipment may be returned to Copperhead within 90 days from the date of receiving. Returns requested beyond this period may be subject to denial.

4. Acceptable Return Reasons:

4.1 The following are acceptable reasons for equipment return:
- Manufacturing defects
- Shipping errors
- Damaged equipment upon arrival
- Warranty claims

5. Unacceptable Return Reasons:

5.1 The following are not acceptable reasons for equipment return:
- Equipment damaged due to improper use, mishandling, or negligence
- Equipment with visible signs of wear and tear
- Equipment no longer in its original packaging

6. Restocking Fee:

6.1 Copperhead Ag Products reserves the right to assess a restocking fee of 15% of the original purchase price for returns that are not due to manufacturing defects, shipping errors, or warranty claims.

7. Return Shipping

7.1 The Vendor or Customer is responsible for all return shipping costs, including packaging and insurance, unless otherwise agreed upon in writing by Copperhead.

8. Refunds and Replacements:

8.1 Upon approval and receipt of a return, Copperhead will provide one of the following options: - Replacement of the equipment with the same or similar product. - A refund of the purchase price (excluding the restocking fee, shipping, and handling fees).

9. Contact Information:

For any questions or concerns regarding this return policy, the RMA process, or restocking fees, please contact Copperhead Ag Products by emailing shipping@copperheadag.com or calling 855-876-7440 or 605-528-3333.

Copperhead Ag Products reserves the right to amend this return policy at its discretion. Vendors and Customers are encouraged to review this policy periodically for updates and changes.

By submitting an RMA request, the Vendor or Customer acknowledges and agrees to abide by the terms and conditions of this Return Policy.

Copperhead Ag Products
1009 W 2nd Avenue
Humboldt, SD 57035 855-876-7440 or 605-528-3333
www.copperheadag.com
shipping@copperheadag.com